Policy
Personalized Instruction
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At Pinnacle Driving Academy, our instructors create lesson plans with a focus on practical driving experience, ensuring that 90% of each lesson is spent practicing on the road. The remaining 10% is dedicated to reviewing the material and answering any questions. The only exception is the first lesson, where we take the time to familiarize the student with the vehicle and conduct a quick diagnostic test to assess their current driving level. This ensures that each lesson is tailored to the student's needs and progress.
Vehicle Occupancy
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During any in-car lesson, the car is reserved for a focused and productive learning experience. Only three individuals are allowed inside: the student driver, the instructor, and one additional person. This third person can be the student’s parent, a trainee instructor from the Academy, or an ICBC employee who may join to observe and gain insight into the lesson. This ensures a personalized and supportive environment, keeping the focus on the student’s development.
Payments
Packages
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Payments for packages are only due after the student driver completes their first lesson and decides to move forward with the remaining sessions. This allows each student to experience our high-quality instruction and feel confident in their decision, ensuring they find true value before committing to the full package. If a student driver decides not to continue with the full package, they will only be responsible for the completed lesson(s). This gives students the peace of mind to explore our lessons without any long-term commitment, ensuring they only pay for what they’ve experienced and found valuable.
Individual lessons
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Individual lessons must be paid in full prior to the commencement of each lesson.
We accept payments through cash, cheque, e-transfer, or credit card for your convenience. To pay via e-transfer, simply send your payment to info@driving-academy.ca. If paying by cheque, please make it out to Pinnacle Driving Academy Inc. Credit card payments are processed via electronic invoicing by Pinnacle Driving Academy upon request. Please note that a 2.9% surcharge will apply to all credit card transactions.
Late Arrival
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If a student driver arrives late for a scheduled session, the lesson will continue for the remaining allocated time, and the full fee will be charged to respect the instructor’s time. If a student driver is more than 15 minutes late, the lesson will be cancelled, and the lesson cancellation policy will apply.
Cancellations and Refunds
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A student driver or driving instructor may need to cancel or reschedule a lesson due to unforeseen circumstances, such as illness, personal emergencies, weather conditions, or mechanical issues with the vehicle. The Academy will make every effort to accommodate the student driver's schedule when rescheduling any cancelled lessons.
Individual Lessons
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If a student driver is unable to attend their scheduled lesson, we kindly ask that they notify the Academy at 778-322-8894 at least 48 hours in advance. If we do not receive notice or if the student driver does not show up for the lesson, a $95 cancellation fee will apply, as the instructor’s time was reserved.
Packages
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From the date of purchasing their driving package, students have 12 months to use the services that are included in the package. If a student decides to cancel their package after two or more lessons, the Academy will offer a full refund for any unused lessons, as long as the cancellation is made at least 48 hours in advance. Each lesson already completed by the Academy to date will be charged $125.00 per lesson and an additional 10% of the cost of the Driver Package will be administered to cover administrational fees.
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Road Test
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To avoid extra charges, ICBC requires a 48-hour notice for road test cancellations. Similarly, we kindly ask that students provide the Academy with a 48-hour notice if they need to cancel their scheduled road test. If this notice is not received, a fee of $150.00 will apply.
Excessive Cancellations
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Cancelling and rescheduling lessons can be very unproductive and disruptive. Cancelling more than two scheduled lessons is considered excessive and the Academy reserves the right to cancel the remainder of the driver package and/or previously scheduled lesson(s), should the student cancel two or more lessons. The cost of the completed lessons will be calculated on an individual lesson basis. In addition, 10% of the cost of the Driver Package will be administered to cover administrational fees.
Additional Fees
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Pinnacle Driving Academy is confident in the quality of its customer care and service delivery. For that reason, we ensure that any additional fees incurred by the student have been previously discussed and agreed upon. Possible additional fees are as follows:
Traffic Violations
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The student driver is responsible for any traffic violations that may occur as a result of their actions during the lesson. We encourage safe and mindful driving to ensure a smooth learning experience.
Privacy
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Pinnacle Driving Academy respects the confidentiality and privacy of our clients’ personal information. Data from a client’s driver’s licence may be provided to appropriate government agencies for purposes of scheduling a road test or certifying. The Academy does not use or share clients’ personal information without the clients’ consent.